May be out for awhile

Archangel Posts : 63 Join date : 2009-09-13

Something went wrong when I applied my retail code in my NCsoft account. It says playable, but I cant log on the game. I fired an email off to NCsoft support, but I have no idea how long this will take to resolve, so I dont know when I'll be able to play again.

Archangel Posts : 63 Join date : 2009-09-13

Actually, scratch that. Finally got a confirmation email saying my account was activated, 2 hours after the fact :)

Subject: Re: May be out for awhile Wed Sep 23, 2009 9:07 pm

Nice, so much for ppl saying NCsoft costumer service sucks...two hour reply is unheard of. Glad you got things working!

Archangel Posts : 63 Join date : 2009-09-13

Aoshi1 wrote:: Nice, so much for ppl saying NCsoft costumer service sucks...two hour reply is unheard of. Glad you got things working!

Oh no, no, it was an automated reply, the system just took 2 hours to finally get everything sorted out. Havent heard back from NCsoft support, but that doesnt surprise me. I wouldnt expect their support team to work the graveyard shift anyhow.

Subject: Re: May be out for awhile Wed Sep 23, 2009 9:09 pm

Oh...well they are always quick in replying to me, usually in the same day.

Archangel Posts : 63 Join date : 2009-09-13

Yea I wasn't too worried about it, I'm just glad it didnt come down to that May be out for awhile 674286

-EDIT- Heres what Support had to say:

Quote :: Hello,

This is a mass email being sent to address a very common issue that we're seeing right now. I'm sending this mass mail to help us address the issue for as many people as possible, as quickly as possible. If this message doesn't answer your question, please reply again and we will get back to you.

The most common question right now is about accounts that aren't able to log in to the game, usually receiving an error message saying that "you have not made a payment." There are a couple reasons this is happening. First, if you bought a boxed version of Aion, and have not yet added your serial key, you won't be able to log in because the head start has ended. Once you add the serial code from your box, you'll be able to pick up where you left off.

The second issue is that it was taking longer than normal for the game to recognize that an account had been activated. This means that you may have added your retail serial code to your account, but were still not able to log in. If this is the case for you, and you were receiving the "you have not made a payment" error, it should be fixed for you at this time. Please give it another try, and if you're still not able to log in, reply to this message so that we can examine your individual situation more closely.

Thank you,
GM Peldor

Subject: Re: May be out for awhile Wed Sep 23, 2009 11:53 pm

lol :<